This Payment Policy explains how deposits, withdrawals, identity verification, and related financial processes work at Betspino Casino, operated at betspino-app.nl by Cashbit Group N.V. under Curaçao eGaming licence number 157923. Please read this page carefully before transacting. By making a deposit or requesting a withdrawal, you confirm that you have read and accepted this policy in full.
Betspino is committed to processing player funds promptly, transparently, and securely. We do not impose arbitrary administrative delays on withdrawals, and we do not apply hidden processing fees on standard transactions. All financial activity on your account is governed by this policy, our General Terms and Conditions, and applicable regulations under our Curaçao eGaming licence.
All account balances and transaction limits are denominated in Euros (€). Where a cryptocurrency equivalent is stated, conversion rates are applied at the time of the transaction.
Betspino supports a range of deposit and withdrawal methods to suit different player preferences, including direct bank connections, e-wallets, prepaid cards, and cryptocurrencies. Not all methods available for deposit are available for withdrawal; full details are set out in the tables below.
All deposits at Betspino are processed instantly and free of charge. The minimum deposit across all methods is €20 (or the equivalent in cryptocurrency). No maximum deposit cap is published for cryptocurrency transactions.
| Payment Method | Minimum Deposit | Processing Speed | Fees |
|---|---|---|---|
| iDEAL | €20 | Instant | None |
| Trustly | €20 | Instant | None |
| Visa / Mastercard | €20 | Instant | None |
| Skrill | €20 | Instant | None |
| Neteller | €20 | Instant | None |
| Apple Pay | €20 | Instant | None |
| Paysafecard | €20 | Instant | None |
| Bitcoin (BTC) | €20 equiv. | Instant | None |
| Ethereum (ETH) | €20 equiv. | Instant | None |
| Litecoin (LTC) | €20 equiv. | Instant | None |
| USDT (Tether) | €20 equiv. | Instant | None |
| Dogecoin (DOGE) | €20 equiv. | Instant | None |
| XRP (Ripple) | €20 equiv. | Instant | None |
Deposits made via iDEAL and Trustly are processed through a direct bank connection and credited to your Betspino account immediately upon confirmation. Card deposits via Visa and Mastercard, as well as Apple Pay, Skrill, Neteller, and Paysafecard, are likewise credited instantly. Cryptocurrency deposits are credited once the required number of blockchain network confirmations has been received; in practice this is near-instant for most networks.
Betspino does not charge processing fees on any deposit. However, your payment provider or bank may apply their own charges; please check with them directly. We accept no liability for fees levied by third-party providers.
If a deposit does not credit to your account within a reasonable time, please contact our support team via 24/7 live chat or email before attempting to repeat the transaction. Duplicate deposits made without first consulting support are not automatically refunded and may require manual review. Betspino reserves the right to decline or reverse a deposit where required by law, our licence conditions, or our internal risk and compliance procedures.
The minimum withdrawal at Betspino is €40 for all methods except bank transfer, which carries a minimum of €200. The maximum withdrawal per transaction is €5,000 for all methods. Weekly and monthly withdrawal caps also apply (see section 4.3). Single amounts exceeding €5,000 must be split across multiple separate transactions.
| Payment Method | Minimum Withdrawal | Maximum per Transaction | Processing Time |
|---|---|---|---|
| Skrill | €40 | €5,000 | 1–24 hours |
| Neteller | €40 | €5,000 | 1–24 hours |
| Visa / Mastercard | €40 | €5,000 | 3–5 business days |
| Bank Transfer | €200 | €5,000 | 3–5 business days |
| Bitcoin (BTC) | €40 equiv. | €5,000 equiv. | Same day |
| Ethereum (ETH) | €40 equiv. | €5,000 equiv. | Same day |
| Litecoin (LTC) | €40 equiv. | €5,000 equiv. | Same day |
| USDT (Tether) | €40 equiv. | €5,000 equiv. | Same day |
| Dogecoin (DOGE) | €40 equiv. | €5,000 equiv. | Same day |
| XRP (Ripple) | €40 equiv. | €5,000 equiv. | Same day |
Betspino processes withdrawal requests as follows:
Processing times quoted above begin from the point at which your withdrawal request passes internal approval, which requires your KYC verification to be fully complete (see section 5). We do not impose additional administrative holding periods beyond those required for verification and compliance checks.
The following limits apply to all withdrawal methods collectively:
Where a single winning amount exceeds €5,000, the balance must be withdrawn across multiple transactions within the applicable weekly and monthly caps. VIP players may be eligible for enhanced limits; please contact support or your VIP account manager for details.
As a general rule, Betspino will return funds to the same payment method used to make the original deposit, where technically possible. This is a standard anti-money-laundering (AML) control. Where your deposit method does not support withdrawals (for example, Paysafecard or Apple Pay), you may be asked to select an alternative eligible withdrawal method and provide supporting documentation. Betspino reserves the right to request documentation confirming ownership of any payment method used on your account.
Betspino does not charge a fee for processing withdrawals. Network fees associated with cryptocurrency transactions are handled at the point of dispatch; these are typically minimal and are disclosed at the time of the transaction. Your bank or e-wallet provider may apply their own receiving fees, for which Betspino accepts no responsibility.
You may cancel a pending withdrawal request from within your account cashier before it has been processed and dispatched. Once a withdrawal has been dispatched it cannot be recalled. If you cancel a withdrawal, the funds are returned to your casino account balance immediately and may be used for further play. Betspino does not encourage the cancellation of withdrawal requests; if you are experiencing difficulties with a transaction, please contact support.
In accordance with our obligations under our Curaçao eGaming licence and applicable anti-money-laundering regulations, all players must complete identity verification — commonly referred to as Know Your Customer (KYC) — before their first withdrawal request can be processed. Play and deposits are permitted before verification is complete, but no withdrawal will be dispatched until KYC is fully approved.
To complete KYC, you will be required to provide the following:
Betspino may request additional documentation during the verification process where required by our compliance procedures. This may include, but is not limited to, proof of payment method ownership, source-of-funds documentation, or enhanced due diligence documentation for higher-value transactions. Failure to provide requested documentation within a reasonable timeframe may result in withdrawal delays or, in serious cases, account suspension in line with our Terms and Conditions.
Documents should be uploaded directly through the verification section of your Betspino account. Once submitted, our compliance team will review your documents and notify you of the outcome. Once your KYC is approved, subsequent withdrawal requests will not require you to re-submit the same documents unless your details change or we are required to perform a periodic review.
Betspino strictly prohibits gambling by persons under the age of 18. Age verification is a mandatory component of the KYC process. Where there is any doubt about a player's age, Betspino reserves the right to suspend the account and withhold withdrawals pending satisfactory proof of age. Funds deposited by an underage player will be returned to the payment source and the account closed permanently.
Betspino operates in Euros (€). Cryptocurrency deposits and withdrawals are converted at the market exchange rate applicable at the time of the transaction. Exchange rates may fluctuate between the time of deposit and withdrawal; Betspino is not liable for any currency conversion losses arising from market movements. Where a transaction is processed in a currency other than Euro by your payment provider, any conversion costs applied by that provider are your own responsibility.
The following summary reflects how Betspino's payment processing interacts with bonuses. Full bonus terms are set out in our Bonus Terms and Conditions, available on betspino-app.nl.
Betspino offers a welcome package of up to €800 plus 120 Free Spins spread across three separate deposits. Each deposit stage carries its own bonus ceiling, wagering multiplier, and validity window:
| Deposit | Bonus Match | Maximum Bonus | Wagering Requirement | Additional Reward |
|---|---|---|---|---|
| 1st Deposit | 100% | €300 | 40× bonus amount | — |
| 2nd Deposit | 50% | €500 | 35× bonus amount | — |
| 3rd Deposit | — | — | 30× spin winnings | 120 Free Spins on Gates of Olympus |
Wagering requirements at Betspino are calculated on the bonus amount only — not on the combined deposit and bonus total. For example, if you deposit €100 and receive a €100 bonus, the wagering requirement is calculated against €100, not €200. This is a material distinction in your favour.
Your real-money deposit funds are used first during play. If the validity window for a bonus stage closes before wagering is completed, only the remaining unconverted bonus amount is forfeited; your original deposit balance is retained in full. No withdrawal of funds subject to an active wagering requirement can be processed until that requirement has been met or the bonus has been forfeited.
Free Spins winnings from the third-deposit stage are tracked separately and carry a 30× wagering requirement on the spin winnings. Bonus funds, including Free Spins winnings subject to wagering, are not withdrawable until the relevant wagering requirement has been satisfied.
Betspino also operates ongoing cashback promotions and reload bonuses, details of which are available within the promotions section of your account once registered. VIP members receive access to exclusive promotional offers in addition to the standard promotional calendar. All such promotions are subject to their own specific terms and conditions, including applicable wagering requirements and withdrawal restrictions.
Betspino supports responsible gambling and provides players with a range of tools to manage their activity and expenditure. The following controls are available through your account settings:
If you believe you may have a gambling problem, we encourage you to use these tools and to seek assistance from a recognised gambling support organisation. Betspino's 24/7 support team is available via live chat and email in both Dutch and English and can assist you in applying any of the above measures immediately.
Betspino is committed to the prevention of money laundering, fraud, and financial crime. In fulfilling our obligations under our Curaçao eGaming licence and applicable international standards, we operate a comprehensive AML and fraud-prevention programme. This programme includes, but is not limited to:
Betspino reserves the right to request additional documentation or information at any stage of your account's lifetime where our compliance team deems it necessary. Players are required to cooperate fully with such requests. Failure to do so may result in withdrawal restrictions or account closure.
Any attempt to use Betspino for the purpose of money laundering, fraud, or any other illegal financial activity will result in immediate account closure, forfeiture of all funds, and reporting to the relevant authorities.
You are solely responsible for maintaining the security of your Betspino account credentials, including your password and any two-factor authentication details. Betspino will never ask you for your password. You must not share your login details with any third party.
All payment transactions on betspino-app.nl are protected by industry-standard SSL encryption. Payment data is processed in accordance with applicable data protection standards and is not stored beyond what is required for transaction processing and compliance purposes.
If you suspect that your account has been accessed without your authorisation, or that any transaction on your account is fraudulent, you must contact our support team immediately via live chat or email.
If you believe a transaction has been processed incorrectly, please contact our support team as soon as possible with full details of the transaction in question, including the date, amount, and payment method used. Betspino will investigate all reasonable disputes and respond within a reasonable timeframe.
In the event of a system error or technical malfunction that results in an incorrect credit or debit to your account, Betspino reserves the right to correct the error retroactively, including by reversing any erroneous credits. We will notify you of any such correction and provide a full explanation.
If your dispute cannot be resolved directly with our support team, you may escalate the matter through the complaints procedure set out in our Terms and Conditions, which includes reference to the dispute resolution mechanisms available under our Curaçao eGaming licence.
Betspino reserves the right to amend this Payment Policy at any time. Where changes are material, we will provide reasonable notice via the website or by email to your registered address. Continued use of betspino-app.nl following the effective date of any amendment constitutes acceptance of the revised policy. We encourage you to review this page periodically.
If you have any questions about this Payment Policy or about a specific transaction on your account, please contact the Betspino support team. We offer 24/7 support via live chat and email in both Dutch and English. Contact details are available on betspino-app.nl.
