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Home › Terms & Conditions

These Terms & Conditions ("Terms") govern your use of betspino-app.nl and all services offered by Betspino Casino. By registering an account, making a deposit, or otherwise accessing the platform, you confirm that you have read, understood, and agreed to be bound by these Terms in full. Please read them carefully before proceeding.

1. Operator Information

Betspino Casino is operated by Cashbit Group N.V., a company incorporated and registered under the laws of Curaçao. The platform is accessible at betspino-app.nl and was launched in 2023. All gambling services offered at betspino-app.nl are provided pursuant to a Curaçao eGaming licence, number 157923. Any enquiries regarding regulatory matters may be directed to our customer support team.

2. Definitions

  • "Betspino" / "we" / "us" / "our" refers to Cashbit Group N.V., operating betspino-app.nl.
  • "You" / "player" / "user" refers to any individual who accesses, registers with, or uses betspino-app.nl.
  • "Account" means the registered member account held by you on betspino-app.nl.
  • "Balance" means the total funds held in your Account, comprising your real-money funds and any bonus funds separately tracked.
  • "Bonus Funds" means any promotional credits, free spin winnings, or incentives credited to your Account under an active promotion.
  • "Free Spins" means complimentary game rounds awarded as part of a promotional offer.
  • "Wagering Requirement" means the number of times bonus funds or winnings must be staked before they may be withdrawn.
  • "KYC" means Know Your Customer — the identity and address verification process required by Betspino before processing withdrawals.
  • "Services" means all casino games, live dealer tables, sportsbook betting, and associated features available at betspino-app.nl.

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 18 years of age (or such higher age as may be required by the laws of your jurisdiction) to register an Account and use the Services. By registering, you represent and warrant that you meet this requirement. Betspino reserves the right to request age-verification documentation at any time and to suspend or close accounts where the minimum age requirement cannot be confirmed.

3.2 Eligible Jurisdictions

It is your sole responsibility to ensure that accessing and using the Services is lawful in your jurisdiction. Betspino does not accept registrations from players located in jurisdictions where online gambling is prohibited by law. A list of currently restricted territories may be provided on request or in the account registration flow. Registering from a restricted territory will result in immediate account closure and forfeiture of any bonus funds.

3.3 One Account per Player

Each player is permitted to hold only one Account on betspino-app.nl. Opening duplicate, multiple, or otherwise related accounts — whether under the same or different personal details — is strictly prohibited. Betspino reserves the right to merge or close any duplicate accounts, void any bonus funds associated with them, and withhold any winnings generated through such accounts.

3.4 Accuracy of Information

You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, residential address, and a valid email address. You are obliged to keep this information up to date. Providing false or misleading information constitutes a material breach of these Terms and may result in account suspension, closure, and withholding of funds pending investigation.

3.5 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Betspino will not be held liable for any loss or damage arising from unauthorised access to your Account where you have failed to take reasonable precautions to safeguard your credentials. You must notify us immediately if you suspect any unauthorised use of your Account.

4. Know Your Customer (KYC) and Verification

4.1 Verification Requirement

KYC verification must be fully completed before your first withdrawal is processed. Verification requires you to submit the following documents:

  • A valid, government-issued photo identification document (e.g. passport, national identity card, or driving licence); and
  • A recent proof of residential address (e.g. a utility bill or bank statement dated within the last three months).

Once your identity has been successfully verified, subsequent withdrawal requests will not require you to resubmit these documents unless our compliance team has reason to request updated documentation.

4.2 Enhanced Due Diligence

Betspino reserves the right to request additional documentation at any time, including but not limited to proof of payment method ownership, proof of source of funds, or source of wealth declarations. This may be required where transaction volumes, behavioural patterns, or applicable anti-money-laundering obligations make such checks necessary. Failure to provide requested documentation within a reasonable timeframe may result in withdrawal delays, account suspension, or account closure.

4.3 Anti-Money Laundering

Betspino operates in compliance with applicable anti-money-laundering ("AML") and counter-terrorist-financing ("CTF") regulations. All transactions are monitored. Any activity suspected to involve money laundering, fraud, or other financial crime will be reported to the relevant authorities, and associated accounts will be suspended pending investigation.

5. Deposits

5.1 Accepted Deposit Methods and Minimum Deposit

The minimum deposit amount is €20 (or cryptocurrency equivalent). All deposits are processed instantly and free of charge on our side. The following payment methods are accepted for deposits:

Method Minimum Deposit Speed Fees
iDEAL €20 Instant None
Trustly €20 Instant None
Visa / Mastercard €20 Instant None
Skrill / Neteller €20 Instant None
Apple Pay €20 Instant None
Paysafecard €20 Instant None
Bitcoin / Ethereum / Litecoin €20 equivalent Instant None
USDT / Dogecoin / XRP €20 equivalent Instant None

5.2 Currency

Betspino operates in Euros (€) as its primary account currency. Cryptocurrency deposits are converted to their Euro equivalent at the prevailing exchange rate at the time of the transaction. Betspino is not liable for any exchange rate fluctuations that may affect the value of cryptocurrency deposits or withdrawals.

5.3 Deposit Ownership

Funds deposited must originate from a payment account or method held in your own name. Betspino does not accept deposits from third-party accounts. Where a third-party source is identified, the deposit may be returned and the Account may be suspended pending investigation.

5.4 Failed Deposits

In the event that a deposit fails to appear in your Account after a reasonable period, you should contact our support team. Betspino is not responsible for delays caused by third-party payment processors, banking institutions, or blockchain network congestion.

6. Withdrawals

6.1 Minimum and Maximum Withdrawal Limits

The following withdrawal limits apply across all accounts:

  • Minimum withdrawal: €40 (bank transfer: €200)
  • Maximum per transaction: €5,000
  • Maximum weekly withdrawal: €10,000
  • Maximum monthly withdrawal: €20,000

Amounts in excess of €5,000 must be split across multiple transactions. These limits apply regardless of the withdrawal method used. Betspino reserves the right to adjust withdrawal limits for individual accounts where required by risk management or compliance obligations.

6.2 Withdrawal Methods and Processing Times

Method Minimum Withdrawal Maximum per Transaction Processing Time
Skrill €40 €5,000 1–24 hours
Neteller €40 €5,000 1–24 hours
Visa / Mastercard €40 €5,000 3–5 business days
Bank Transfer €200 €5,000 3–5 business days
Bitcoin / Ethereum / Litecoin €40 equivalent €5,000 Same day
USDT / Dogecoin / XRP €40 equivalent €5,000 Same day

6.3 Withdrawal Conditions

The following conditions must be satisfied before a withdrawal request will be processed:

  • Your Account must be fully KYC-verified.
  • Any applicable wagering requirements attached to bonus funds must be satisfied or the bonus funds forfeited, as applicable.
  • Your Account must be in good standing with no active investigations or compliance flags.
  • The withdrawal method must, where technically possible, correspond to the method used for the most recent deposit.

6.4 Withdrawal to Same Method

Betspino operates a same-method withdrawal policy where technically and operationally feasible. This means that winnings will, where possible, be returned to the payment method used to make the original deposit. Where that method does not support withdrawals (e.g. Paysafecard), an alternative verified method may be used subject to compliance approval.

6.5 Pending and Cancelled Withdrawals

Once a withdrawal request has been submitted, it enters our processing queue. You may cancel a pending withdrawal from within your Account before it has been dispatched, returning the funds to your available balance. Betspino does not impose discretionary admin delays on withdrawal processing beyond those described in these Terms.

7. Bonuses and Promotions

7.1 Welcome Package — General

Betspino offers a three-deposit welcome package providing a combined maximum of €800 in bonus funds plus 120 Free Spins on Gates of Olympus. Each stage of the package is independent, with its own bonus ceiling, wagering requirement, and validity window. A key feature of Betspino's wagering structure is that wagering requirements are calculated on the bonus amount only, not on the combined deposit-and-bonus total.

7.2 Welcome Package — Deposit Tiers

Deposit Match Maximum Bonus Wagering Requirement Additional Reward
1st Deposit 100% €300 40× bonus amount —
2nd Deposit 50% €500 35× bonus amount —
3rd Deposit — — 30× winnings 120 Free Spins on Gates of Olympus

7.3 How Wagering Works

Wagering requirements apply to the bonus amount credited, not to the combined total of your deposit plus bonus. By way of illustration: if you deposit €100 and receive a 100% match bonus of €100, your wagering obligation is 40× €100 = €4,000 (for the first deposit stage). Your real-money deposit funds are not included in the wagering calculation and are used first when playing.

If the wagering window expires before the requirement is met, only the remaining bonus funds are forfeited. Your original deposit remains credited to your Account and is not affected.

7.4 Free Spins — Third Deposit

The 120 Free Spins awarded on the third deposit are assigned exclusively to Gates of Olympus. Winnings generated from Free Spins are tracked separately from your main balance and are subject to a 30× wagering requirement applied to the spin winnings — not to the notional value of each spin. Free Spins will expire if not used within the validity window communicated at the time of the award.

7.5 Ongoing Promotions

In addition to the welcome package, Betspino operates ongoing cashback promotions, reload bonuses, and VIP-exclusive offers. Details of active promotions are available in the Promotions section of your Account once registered. Each promotion carries its own specific terms and conditions, including eligible games, minimum deposit thresholds, wagering requirements, and validity periods, which will be communicated alongside the offer.

7.6 General Bonus Rules

  • Bonuses are available to one Account per player, per household, per IP address, and per device.
  • Betspino reserves the right to determine which games contribute to wagering requirements and at what percentage. Contribution rates for specific game categories may vary and will be detailed in individual promotion terms.
  • Maximum bets whilst wagering bonus funds may be subject to a cap as stated in individual promotion terms. Exceeding any applicable maximum bet limit may result in the voiding of bonus funds and associated winnings.
  • Bonus funds and Free Spins have no cash value and cannot be transferred, exchanged, or withdrawn without first satisfying the applicable wagering requirement.
  • Betspino reserves the right to amend, suspend, or withdraw any promotion at any time. Where practicable, reasonable advance notice will be given.
  • Any attempt to abuse promotional offers, including through collusion, arbitrage, or the use of multiple accounts, will result in the cancellation of bonus funds and may result in account closure.

8. Games and Sportsbook

8.1 Game Availability

Betspino offers a game lobby of 5,000+ titles sourced from 47+ software providers, including but not limited to Evolution Gaming, Pragmatic Play, Play'n GO, Nolimit City, Hacksaw Gaming, BGaming, Relax Gaming, ELK Studios, Big Time Gaming, Blueprint Gaming, Playtech, Spribe, and SmartSoft. The lobby includes video slots, classic slots, jackpot games, crash games, virtual sports, instant win titles, scratch cards, bingo, and dice games.

8.2 Live Casino

The live dealer floor at betspino-app.nl is powered by Evolution Gaming and Pragmatic Play infrastructure and includes over 137 real tables. Formats include Live Roulette (European, American, French, Speed, and Lightning variants), Live Blackjack, Live Baccarat, Live Dice, and live game show formats. Dutch-speaking dealers are available at select tables during European evening hours.

8.3 Sportsbook

Betspino operates a fully integrated sportsbook, accessible via the same Account and wallet as the casino. Sports covered include football, tennis, basketball, esports, and Formula 1, with both pre-match and live in-play betting markets available. Sportsbook wagers may be subject to separate terms, including specific rules regarding the settlement of bets, void markets, and in-play bet acceptance. These will be displayed within the sportsbook section.

8.4 Return to Player (RTP)

The average RTP across the Betspino casino lobby is stated to sit above 96%. Individual game RTP values may vary by title and are determined by the respective software provider. RTP figures represent theoretical long-term statistical averages and are not a guarantee of individual session outcomes. RTP information for specific titles may be viewed within the game interface or the lobby information panel where available.

8.5 Jackpot Games

Progressive jackpot titles available at betspino-app.nl — including Mega Moolah, Hall of Gods, and Divine Fortune — are linked across networks of multiple casinos. Jackpot pools accumulate contributions from all participating players across the network and are not exclusive to betspino-app.nl. Jackpot wins are subject to verification by the relevant software provider and Betspino before payment is processed. Jackpot winnings that exceed standard withdrawal limits will be discussed with the winning player directly to arrange appropriate payment scheduling.

8.6 Malfunction and Technical Errors

In the event of a game malfunction, software error, or communication disruption during gameplay, the round or bet affected shall be void and any wager placed will be returned to your Account balance. Betspino is not liable for losses suffered due to technical failures beyond its reasonable control. If you experience a technical issue during gameplay, please contact customer support immediately.

9. Mobile Access

betspino-app.nl is optimised for use via mobile browser on both iOS and Android devices. No installation from an app store is required to access the mobile browser version. An Android APK download is also available for players who prefer a dedicated application. The mobile platform provides access to the full cashier, game lobby (with over 3,400 mobile-optimised titles), and customer support functions. By accessing betspino-app.nl on a mobile device, you agree that these Terms apply equally to your mobile use of the Services.

10. Responsible Gambling

10.1 Our Commitment

Betspino is committed to promoting responsible gambling and to providing a safe and enjoyable environment for all players. We recognise that gambling can cause harm when not approached responsibly, and we take our duty of care seriously.

10.2 Player-Controlled Limits and Tools

Registered players may access responsible gambling tools from within their Account settings. These tools may include:

  • Deposit limits — set daily, weekly, or monthly caps on the amount you can deposit.
  • Loss limits — cap the amount you can lose over a specified period.
  • Session time limits — restrict the duration of individual play sessions.
  • Reality checks — receive periodic reminders of time spent gambling.
  • Cool-off periods — temporarily suspend your Account for a defined period.
  • Self-exclusion — request a longer-term or permanent exclusion from the platform.

Requests to reduce limits or to self-exclude will be processed promptly. Requests to increase limits or to reverse a self-exclusion are subject to a mandatory cooling-off period.

10.3 Self-Exclusion

If you wish to self-exclude from betspino-app.nl, please contact our customer support team via live chat or email. Self-exclusion requests will be enacted as quickly as operationally possible. During any self-exclusion period, you must not attempt to open a new Account. Any Account opened during a self-exclusion period will be closed and any funds returned.

10.4 Underage Gambling Prevention

Betspino uses verification procedures to help prevent underage gambling. We recommend that all players who share a device with minors make use of parental control software to restrict access to gambling websites. A list of such tools is available from organisations including GamCare and BeGambleAware.

10.5 Support Organisations

If you believe you may be experiencing gambling-related harm, or if you are concerned about someone else's gambling behaviour, we encourage you to seek help from one of the following independent organisations:

  • GamCare — www.gamcare.org.uk
  • BeGambleAware — www.begambleaware.org
  • Gamblers Anonymous — www.gamblersanonymous.org
  • Verslavingszorg Noord Nederland (VNN) — for Dutch-language support

11. Account Suspension and Closure

11.1 Closure by You

You may request closure of your Account at any time by contacting customer support. Upon closure, any remaining real-money balance will be returned to you via a verified withdrawal method, subject to standard KYC and withdrawal conditions. Any pending bonus funds that have not met their wagering requirement will be forfeited upon account closure.

11.2 Closure by Betspino

Betspino reserves the right to suspend, restrict, or permanently close any Account, and to void any associated bonus funds and/or winnings, in the following circumstances:

  • Breach of any provision of these Terms;
  • Provision of false, inaccurate, or misleading registration information;
  • Suspected fraud, collusion, cheating, or use of prohibited software or strategies;
  • Multiple account activity;
  • Failure to complete KYC verification within a required timeframe;
  • Suspected money laundering or other financial crime;
  • Account access from a restricted jurisdiction;
  • Chargebacks or disputed payment transactions initiated without first contacting Betspino;
  • Any other activity deemed to represent a risk to the integrity of the platform or to other players.

Where an Account is closed by Betspino due to a breach of these Terms, any real-money balance remaining may be withheld pending investigation. Where no wrongdoing is established, legitimate funds will be returned.

12. Prohibited Uses

The following activities are strictly prohibited at betspino-app.nl:

  • Using automated software, bots, scripts, or artificial intelligence tools to interact with the Services;
  • Exploiting software bugs, errors, or technical vulnerabilities for financial gain;
  • Engaging in any form of collusion, match-fixing, or coordinated betting strategies;
  • Depositing or wagering funds derived from criminal activity;
  • Attempting to circumvent geographical restrictions through the use of VPN, proxy services, or other technical means;
  • Opening or using an Account on behalf of a third party;
  • Engaging in bonus abuse, including but not limited to low-risk or no-risk hedging strategies designed to exploit promotional offers;
  • Reproducing, copying, or distributing any content from betspino-app.nl without prior written authorisation.

13. Intellectual Property

All content on betspino-app.nl, including but not limited to the Betspino brand name and logo, website design, software, text, graphics, and game interfaces, is the property of Cashbit Group N.V. or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any licence or right to use any such materials without prior written consent from Betspino or the relevant rights holder.

14. Privacy and Data Protection

Betspino collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account management, KYC verification, anti-money-laundering compliance, customer support, and, where you have consented, marketing communications. You may withdraw marketing consent at any time via your Account settings or by contacting customer support.

15. Customer Support

Betspino provides 24/7 customer support via live chat and email. Support is available in both Dutch and English. Dutch-language support is available around the clock, reflecting the platform's primary market. Betspino aims to respond to all email enquiries promptly and to resolve live chat queries in real time. For disputes or escalated complaints, please refer to Section 16 below.

16. Complaints and Dispute Resolution

16.1 Internal Complaints Procedure

If you have a complaint about any aspect of the Services, you should first contact Betspino's customer support team, providing full details of your complaint including your Account username, the nature of the issue, and any relevant dates or transaction references. We will investigate your complaint and aim to provide a resolution within a reasonable timeframe.

16.2 Escalation

If you are not satisfied with the outcome of our internal complaints process, you may escalate your complaint to the relevant dispute resolution body or to the Curaçao eGaming regulatory authority, referencing licence number 157923. Details of available escalation routes will be provided upon request or upon conclusion of the internal complaints process.

16.3 Governing Law

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of Curaçao. You agree to submit to the non-exclusive jurisdiction of the courts of Curaçao for the resolution of any dispute not resolved through the procedures described above.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Betspino and Cashbit Group N.V. shall not be liable for:

  • Any loss of profits, revenue, data, or goodwill arising from your use of the Services;
  • Any indirect, consequential, incidental, or special loss or damage;
  • Interruptions to the Services caused by factors outside our reasonable control, including but not limited to internet connectivity issues, third-party payment processor failures, or force majeure events;
  • Any decisions made by you in reliance on information published at betspino-app.nl.

Nothing in these Terms shall exclude or limit Betspino's liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

18. Amendments to These Terms

Betspino reserves the right to amend these Terms at any time. Where material changes are made, we will notify registered players by email and/or by a prominent notice on betspino-app.nl prior to the changes taking effect. Your continued use of the Services following notification of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you may close your Account in accordance with Section 11.1. The current version of these Terms will always be available at betspino-app.nl.

19. Severability

If any provision of these Terms is found by a competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect to the extent permitted by law.

20. Entire Agreement

These Terms, together with the Privacy Policy and any applicable promotion-specific terms and conditions, constitute the entire agreement between you and Betspino with respect to your use of betspino-app.nl and supersede all prior representations, agreements, or understandings between the parties relating to the same subject matter.

21. Contact Information

For all enquiries, complaints, or support requests, please contact Betspino through the following channels:

  • Live Chat: Available 24/7 via the chat widget at betspino-app.nl
  • Email: Available via the contact form or email address listed in your Account portal
  • Operator: Cashbit Group N.V., Curaçao
  • Licence: Curaçao eGaming — number 157923
  • Website: betspino-app.nl

These Terms were last updated in 2025. Betspino is committed to keeping these Terms accurate, transparent, and reflective of the Services as offered at betspino-app.nl.

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